The Non-Emergency Patient Transport Service (NEPTS) across the areas of Bath and North East Somerset, Gloucestershire, Wiltshire and Swindon is operated by E-zec Medical Transport Service.

The service is provided when you need to travel to and from an appointment at a hospital or clinic, are discharged from hospital, or need to transfer between centres and because of your medical condition, you cannot make your own way. 

The criteria that determine whether or not you are eligible for NEPTS have been set by the Department of Health and are based upon whether your medical condition prevents you from travelling by any other means.

E-zec Medical is required to apply these rules, so whilst you previously may have been able to use patient transport, this may no longer be the case.

If you are referred for tests or treatment by your Doctor and you feel you need transport, you should contact E-zec Medical Transport Service on 01278 726968. 

Further information about the service can be found at


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