slide 1


As we learn to live safely with coronavirus, we are making some changes to Northlands Surgery’s appointment system. These will take effect from the 23rd May 2022.


We will be offering routine face to face/telephone consultations which can be booked between 1-3 days in advance. These appointments can be booked online or by calling the surgery.


We will continue to offer some same day access for a limited number of urgent problems. To access these appointments, you will need to call the surgery directly. Please be prepared to give a clear description of your symptoms to the receptionist who will then be able to book you in with an appropriate practitioner (this may not be a GP).


If you have a new musculoskeletal problem, please contact Reception to book in with the First Contact Physio (FCP), rather than using a routine GP appointment.


Please DO NOT enter the building if you have symptoms suggestive of Covid (temperature, fever, or respiratory problem). Please contact the surgery and discuss your symptoms with the reception team first.


Please continue to wear a face mask and use the hand gel provided to keep you, our patients, and staff safe.


OVER 75s:       SAT, 24TH SEPT  8.30AM-1PM
OVER 70s        SAT, 1ST   OCT    8.30AM-1PM
OVER 65s        SAT, 15TH OCT    8.30AM-1PM
OVER 65s        SAT, 22ND OCT    8.30AM-1PM



Those at the highest clinic risk will be invited first to the clinics above. We are currently inviting Northlands patients who are over the age of 75 and who had their last Covid vaccination over 3 months ago. All patients registered with a mobile number will be sent an invite via our clinical system (Systmone) which invites you to book your appointment by clicking on a link and inputting your date of birth. This is a trusted link being sent by the surgery. Please do not worry if you do not have or do not regularly use a mobile; we will call you. You can also book by calling the surgery on 01249 812141 or email

Patients aged 18-64 in a high risk clinical group will also be invited to the clinics above.

When the Surgery is closed, call 111.  Calls to the NHS 111 Service are free from landlines and mobiles.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.

Click here to read our Statement of Purpose

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Please do not attend the surgery for your booked appointment if you have a cough or fever. Please ring reception to cancel the appointment or be added to the telephone triage list as appropriate.  Please also see NHS 111 website for more information.

Coming to the Surgery

Patients who attend the surgery are requested to wear face masks or face coverings, ie a scarf - the exceptions are children under the age of 11, those with disabilities or those with breathing difficulties.  Wherever possible please attend for your appointment on your own.


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Use the NHS App to:

  • get your NHS COVID Pass – view and share your COVID Pass for places in England that have chosen to use this service and travel abroad
  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • get health advice - search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
  • view your health record - securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning

Keeping your Data Secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery. If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code. The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

How to Find your NHS Number

If you do not know your NHS number following this link: You will be asked your name, date of birth and postcode. A text, email or letter will be sent to you with your NHS Number.

Lifting of Covid Restrictions

While many Covid restrictions are due to be removed shortly, NHS England has issued guidance making it clear that surgeries are a high risk setting and should continue with established infection control measures, including face coverings from 19th July 2021.

We are seeing the rates of Covid rise with the more transmissible Delta variant while staff resources are impacted by staff having to isolate.

It is our duty to do all we can to keep our patients and our staff safe whilst we deliver care.

Thank you for your help with this while we work through this new stage of the Covid pandemic.

For the most up-to-date information, please visit #Coronavirus

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


The building is suitable for disabled access, including wheelchairs.  We have spacious toilet facilities for both sexes off the waiting room and adjacent to the Nurses' treatment rooms.

Get Online!

Order prescriptions, book appointments and see test results online by signing up to SystmOnline access.  It's quick and easy and can be done over the phone or next time you are in the surgery. More details available at Reception. Further information on how to use SystmOnline can be accessed via this link: Using SystmOnline - A Guide for Patients

(Site updated 21/09/2022)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website