News

27th Nov

SystmConnect

We have now enabled New Health Conditions as well as Fit Notes through our new triage system- SystmConnect
 
 
A limited number of requests for new health conditions will be accepted from 7.30am on a week day (excluding bank holidays).
Patients requesting an appointment online will need to complete a consultation form which will be triaged by the Duty Dr.
 
Our objective is to offer the right care the first time, minimising the need for repeat visits and ensuring optimal patient outcomes.
 
To start with we will open online requests for an hour in the morning and we will limit the number of requests that can be made. This is a soft launch so
we can better understand the system and establish what works best for both the practice and the patients.
 
Appointments can still also be requested by contacting the surgery on 01249 812141 and in person at reception from 8.30am.
 
Regards
The Northlands Team
 

 

 

22nd Nov

Requests for appointments

Requests for appointments

 

Patients can request appointments via phone, in person or online. The online requests are currently on a first come first served basis. We met with our patient group and the feedback was there needs to be fairer access to all, so in December we will roll out a new system called SystmConnect.

SystmConnect is a quick and easy way for you to get in touch with us for the care and services you need.

Our aim is to ensure that our clinicians have all the information they need to process your request in a fast and efficient way.

Our objective is to offer the right care the first time, minimising the need for repeat visits and ensuring optimal patient outcomes.

 

Regards

The Northlands Team

3rd Oct

GPs Are on Your Side

GPs Are on Your Side: a message for patients in England | British Medical Association

Armed Forces
31st Jul

Armed Forces Veteran Friendly Practice

Armed Forces Veteran Friendly Practice

Northlands Surgery is an Armed Forces veteran friendly GP practice

We are delighted to announce that the Northlands Surgery is an Armed Forces veteran friendly accredited GP practice. We have been awarded the accreditation by the Royal College of General Practitioners (RCGP).

If you are ex-forces, please let your GP or someone at reception know.

 

Sickness Certification
8th Jul

GPs are not required to issue sickness certification for periods of less than 7 days as part of their contractual obligations within the NHS

The document below provides further information:

Fit-note-template-letter-v-052020-1.pdf

Parking
10th Jun

Parking at Northlands

IMPORTANT NOTICE
 
Parking at Northlands Surgery from Tuesday 18th June 2024
 
The practice's patients who have appointments are struggling to park in the surgery car park due to others using the car park for their needs.
 
To improve availability of parking spaces for the practice patients we have taken the decision to install a car park security system.
 
When you attend the surgery, please ensure your car registration details are entered into the display pad as you enter reception.
 
Pharmacy customers will use the display pad in the pharmacy.
 
Please enter your car registration details every time you attend the surgery, even if the car you are travelling in is not yours.
 
As this system is being operated by Creative Car Parks any appeals should be made directly to them as detailed on the documentation sent out by them (www.ce-service.co.uk). The surgery is NOT responsible for any tickets issued and does not make any revenue from this change.
 
Regards
The Northlands Team
30th Apr

Right Care First Time

ADDITIONAL SICK CERTIFICATE FORM
26th Apr

Repeat Prescription Requests

Repeat Prescription Requests:
 
As from Monday 10th June, POD (Prescription Ordering Service) will no longer be taking prescription requests.
The easiest ways to order repeat prescriptions are online:
 
SystmOnline, to set up an account, please bring a form of ID to the surgery.
 
 
Patients can also use the repeat slip (right hand side of green prescription) – ticking the items needed and handing this slip into the practice or posting it to the practice.
 
We do not take repeat prescription requests over the telephone. The most important reason is safety. Some telephone requests can result in misunderstandings or mistakes. We want to minimise the risk of a potential error causing a significant event.
 
Please allow 7 days for repeat prescriptions to be processed.
 
Regards
The Northlands Team